Content: Customer Service

Customer Service

If you want to ask someone about the Order Processing, you are at the right place with us. For us customer service is not merely a phrase, it is a synonym for serious work!

Our goal is to offer a perfect service from the initial order until the delivery of materials. Achieving high customer satisfaction means reaching our goal.

We are a professionally working team of 5 people with our territories defined by countries. Our major tasks are providing the customer´s commodity and dispatching it for the correct date. We are the interface between the supplier, logistic and customers. We coordinate the orders from A to Z.

If you have a request or question about the delivery date, the supply of material or the status of your deliveries, you are contacting the right team for this. The trustful relation to our customer is important to us  as we would like to know what you require. We are interested to improve on-going our service by knowing your needs.

 

Responsabilities

Head of Customer Service
Anja Deniz

Distributors, UK, USA and Scent & Taste
Marion Nägeli

Switzerland and France
Rita Fuhrer

Germany
Jasmine Eng

BeNeLux, Germany, Austria, Poland and Export
Liza Hahn

Samples worldwide
Nina Jeremic